Matribhumi Samachar English
India’s mobile repair industry is changing fast. For years, customers relied on small, unorganised repair shops with little clarity on how devices were handled or what parts were used. Today, consumers are far more informed and careful, especially when it comes to data safety, pricing, and repair quality. This has led to a growing demand for transparent and technology-enabled repair services.
As smartphones have become an essential part of daily life, device repair is no longer seen as a simple after-sales service. Customers now expect clear processes, faster turnaround times, and complete visibility into how their phones are repaired. This shift has created opportunities for organised players that focus on trust and accountability.
Debidutt Acharya, Co-Founder and COO at One800, notes that the change in consumer mindset has been a defining force behind the company’s growth journey:
“The mobile repair industry in India is experiencing a decisive shift from unorganised, opaque servicing to technology-led, trust-first experiences. Consumers today are far more aware, price-conscious, and protective of their data, and they expect complete visibility into how their devices are handled. This year has marked a strong growth phase for One800 as we scaled from a promising concept to a structured, tech-enabled repair ecosystem with real national ambitions. Our aim of providing lab-quality repair services with absolute transparency through our Live Repair streaming feature has finally become a reality and is being deeply appreciated by our customers. With increasing consumer demand for reliable, transparent, and fast mobile repair services, we have seen strong traction across models, categories, and repeat usage. Our controlled repair labs, certified technicians, and live repair technology have helped us earn trust at scale, something that is critical in a service as sensitive as device care.
As we move into 2026, device care will no longer be a back-end service, it will become a full-fledged, tech-enabled consumer experience. The next phase will be defined by faster repairs, deeper transparency, tighter data security, and seamless integration across repairs, warranties, insurance, and refurbished devices. One800 will firmly focus on expansion, deeper technology integration, and building the brand as India’s most trusted repair backbone. With plans to scale across multiple cities, strengthen supplier partnerships, and expand into adjacent categories like laptop repairs, we are gearing up for our next phase of accelerated growth.’’
What sets the new generation of repair platforms apart is their focus on standardisation and control. Certified technicians, controlled repair labs, and technology layers that allow customers to monitor the repair process in real time are changing long-standing perceptions around third-party device servicing. These innovations address two of the biggest consumer anxieties, which are quality assurance and data safety, while also enabling faster turnaround times.
As the industry looks ahead to 2026, device care is expected to move beyond isolated repair transactions. The future will see deeper integration with warranties, insurance offerings, and refurbished device ecosystems, creating a more holistic lifecycle approach to device ownership. For consumers, this means fewer uncertainties and greater confidence at every stage of use.
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