Tag Archives: consumer rights

It came to the notice of the Central Consumer Protection Authority (CCPA) through National Consumer Helpline (1915-toll free number) that many grievances were lodged relating to non-refund of cancelled air tickets on account of COVID-19 lock down wherein the consumers had alleged that the travel agencies informed them that refunds have not …

The Central Consumer Protection Authority (CCPA) held a meeting with electronic appliance manufacturing companies to discuss the issue of commencement of warranty period from date of installation instead of date of purchase. Since warranty period as per the policies set by manufacturers commences from purchase date, and not date of …

The Department of Consumer Affairs participated in an interactive session on “Dark Patterns and Strategies to implement the guidelines”, here today. The objective was to discuss in detail the issues related to dark patterns, persisting practice of using deceptive designs on online platforms and effective ways to implement the guidelines …