Matribhumi Samachar English
In a landmark decision, the Central Consumer Protection Authority (CCPA) has directed Ola, a leading online ride-hailing platform, to implement a mechanism allowing consumers to choose their preferred method of refund—either directly to their bank account or via coupon—during the grievance redressal process. Additionally, Ola has been instructed to provide …
Read More »Ministry achieves 100-Day Target of 100 Nagar Vans with objective to Enhance Urban Greenery
The activities proposed under Nagar Van Yojana during the first 100 days of the Government was to approve 100 Nagar Vans. With the collective effort of the Central and Sate/UT Governments, this target has been achieved and surpassed, with 111 Nagar Vans being sanctioned within the 100 days. These 111 …
Read More »Consumer Affairs Department Secures ₹1 Crore Refund for Coaching Students
In its commitment towards protecting consumer rights and ensuring transparency in the education sector, the Department of Consumer Affairs, Government of India, through the National Consumer Helpline (NCH) has successfully intervened at a pre-litigation stage to ensure justice for students and aspirants who enrolled for the UPSC Civil Services, IIT …
Read More »Central Consumer Protection Authority Directs ‘Yatra’ to Refund Covid-Affected Consumers
It came to the notice of the Central Consumer Protection Authority (CCPA) through National Consumer Helpline (1915-toll free number) that many grievances were lodged relating to non-refund of cancelled air tickets on account of COVID-19 lock down wherein the consumers had alleged that the travel agencies informed them that refunds have not …
Read More »CCPA discusses warranty related issues with electronic appliance manufacturing companies
The Central Consumer Protection Authority (CCPA) held a meeting with electronic appliance manufacturing companies to discuss the issue of commencement of warranty period from date of installation instead of date of purchase. Since warranty period as per the policies set by manufacturers commences from purchase date, and not date of …
Read More »Department of Consumer Affairs Joins Interactive Session on Dark Patterns and Guideline Implementation Strategies
The Department of Consumer Affairs participated in an interactive session on “Dark Patterns and Strategies to implement the guidelines”, here today. The objective was to discuss in detail the issues related to dark patterns, persisting practice of using deceptive designs on online platforms and effective ways to implement the guidelines …
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